尊敬的德馬泰克中國客戶及合作伙伴：

新型冠狀病毒引發的肺炎疫情讓我們陷入困境。為了共克時艱，德馬泰克中國將遵循“兩個優先”的原則：

第一，優先確保我們所有人員的安全。這里的“所有人員”包括德馬泰克中國的員工及其家人、客戶及其家人，以及供應商及其家人。我們始終重視推動自身及合作伙伴業務的發展，同時我們也會最大限度地降低大家的風險。

第二，優先為德馬泰克中國的客戶、合作伙伴提供業務支持，及時響應需求。德馬泰克蘇州工廠已于上周復工恢復部分生產。目前已到崗并解除疫情危險的工程師將繼續為您提供現場服務；無法到達現場的德馬泰克員工也會在家辦公為您提供支持。

德馬泰克中國團隊認為，關愛大家的健康有助于盡快結束危機。我們會齊心抗疫，竭誠支持您的業務，相信這場抗疫戰爭必將讓我們實現蛻變，變得更加強大！

Dear friends and partners of Dematic China,

The current coronavirus puts us all into a difficult situation. In order to overcome this critical situation, we from Dematic China follow two main priorities:

Priority number one is to make sure that all our people are safe, and when I talk about “our people”, I mean employees of Dematic China and their families, employees of our customers and their families and employees of our suppliers and their families. We always want to do business and we want to support the business of our partners, meaning while, minimize the risk of our people.

Our second priority is to support the business of our customers, and partners to make sure that your request is promptly responded.We already started part of the production in our Suzhou factory from last week onwards, we continue to service your sides when possible and with those Dematic China engineers that are currently available and that are not stuck in a risk zone. Those Dematic China employees who are not at customer sites, support you from home.

We from Dematic China think that the crisis can be overcome earlier when we support the health of our people. We are in this together, we are here to support your business, and we will come out of this crisis stronger than before.